E-commerce automation for the work behind the shop.
The shop runs by itself until an order needs something unusual. Then someone copies data between the shop, the warehouse and the carrier. A builder connects those steps and leaves the exceptions to your team.
What a typical system does
- Passes new orders to your warehouse or fulfilment partnerAutomated
- Keeps stock in step between the shop and your other sales channelsAutomated
- Prepares replies to delivery and returns questionsAutomated
- Reviews high-value orders, fraud flags and unusual returnsA person
- Updates the customer and records the outcomeAutomated
Where online retailers lose the most time
Orders and stock live in different systems, so people check one against the other by hand and overselling still happens.
Returns and “where is my order?” messages arrive in the same shape every day, yet each one needs someone to look up the facts.
Peak periods expose every manual step. What works in a quiet month falls apart when orders double.
What you own at the end
- A working system in accounts held in your company name
- A list of the orders that always go to a person
- Alerts when a connection stops working
- Workflow exports, so another builder could take over
- A 60-day warranty on the agreed scope
Questions
Does this work with our shop platform?
The common shop platforms offer APIs and connectors. Your builder confirms what is possible with yours during scoping.
Should we buy an app instead?
If an app does exactly what you need, yes. A custom build makes sense when your process crosses several systems or has rules that no app handles.
What happens during peak season?
Tell your builder your peak volumes during scoping, so that they can test at that level. Limits in connected tools are a common cause of failure.
Ready to fix this?
Tell us what you need. A person will read it and propose up to three checked builders.