AI email automation for inboxes your team has to share.
Sales, support and orders often land in one inbox. A builder can sort each message, pull out the details and draft a reply, so your team starts from something useful.
What a typical system does
- Reads each new message and any attachmentsAutomated
- Works out the type: order, complaint, quote request or otherAutomated
- Routes it to the right person and adds the customer recordAutomated
- Drafts a reply using your own informationAutomated
- Reviews and sends the replyA person
Why shared inboxes are a good target
Much of the work is deciding who should deal with each message. That sorting is repetitive and easy to check.
Customers wait while messages sit in the wrong queue, so even simple routing helps.
Drafts save time without taking the risk of an automatic reply. Your team still reads and sends.
What you own at the end
- Routing rules your team can read and change
- Reply templates in your own tone of voice
- A clear list of what is never sent automatically
- Documentation and workflow exports
- A 60-day warranty on the agreed scope
Questions
Will AI send emails to our customers by itself?
Only if you decide it should. Most companies start with drafts that a person approves, then allow automatic sending for narrow cases they trust.
Does it work with Outlook and Gmail?
Both have ways for automation tools to read and draft messages. Your builder confirms the setup and the permissions it needs during scoping.
How do you handle personal data in emails?
That is agreed in the scope: which AI provider is used, what data it receives and where it is stored. Ask your builder for this in writing before work starts.
Ready to fix this?
Tell us what you need. A person will read it and propose up to three checked builders.